TFL announced in their
press release that they won major recognition at the Rail Business Awards on Thursday 25th February where they won Train Operator of the Year award.
From TFL Press release
LONDON UNDERGROUND
NAMED TRAIN OPERATOR OF THE YEAR
London Underground (LU) received major
recognition at the Rail Business Awards
in central London yesterday evening (Thursday 25 February) by winning the biggest award of the night.
The
organisation picked up Train Operator of
the Year, one of the most coveted awards in the rail industry. In
announcing LU's success, the judges singled out the commitment to service, and
communication with customers, as demonstrated by:
·
Reducing
average train journey times by 13 % since 2002/03
·
Modernising
the Tube network with a focus on reliability, further improving accessibility
and the increased comfort experienced by customers on LU's new air-conditioned
trains
·
Delivering
an overall customer service satisfaction score of 85 last year, matching the
all-time high achieved in 2014
These
improvements have been driven by the Mayor of London's relentless focus on
improving Tube services. By driving forward the innovation and modernisation of
services, delays on LU services have fallen to the lowest ever level. This has
been achieved while carrying record levels of customers on the Tube, with 1.3 billion journeys made in 2014/15.
Nick
Brown, Managing Director of London Underground, said: 'We're delighted to
receive this major accolade in recognition of our Tube services but also for
our commitment to customer service, which is at the heart of everything we do.
Our aim is to give our customers the very best service possible, while building
a modern and efficient network that is capable of meeting the needs of London's
growing population.
Our
huge Tube modernisation programme is at the heart of our work to deliver on
this commitment and we are always striving to improve the service we provide.'
LU
is carrying out a huge programme of modernisation with major stations, trains,
track and signalling being updated or replaced to provide more capacity and
reliability for a growing city. The next major phase of this work will bring
faster, more frequent and more reliable journeys to millions of passengers who
use the Circle, District, Metropolitan and Hammersmith & City lines.
A
vital modernisation of the signalling and train control systems for those lines
is expected to begin later this year and the main benefits will be delivered by
2022.
An
extension of the Northern line to Battersea is underway, alongside
re-development work to increase capacity at key stations and make them
step-free. This includes major modernisation of Victoria, Tottenham Court Road
and Bond Street stations.
More
than half of LU's 270 stations have now been modernised or refurbished to make
them brighter and easier to use, with improvements such as tactile strips,
better CCTV and help points, electronic information displays in ticket halls
and on platforms and improved seating and lighting.
In
addition to customer service, the Rail Business Awards judges looked for
excellence in the following areas: development and introduction of new services
and products, performance improvements, safety and security achievements, and
integration with other transport services.
Also
shortlisted at the awards were the Pan-TfL Asset Management Training team for
excellence in Training and Development.
I also like to add
some interesting facts taken from this Wikipedia page.
London
Underground is:
·
The world’s first
metro system as it first opened on 10th January
1863 with the Metropolitan Railway as its first line.
·
The third largest
Metro system in the world which lengths 250 miles (402 km) which is behind
Beijing Subway (2nd)
and Shanghai Metro (1st) in China.
·
The seventh largest
metro system with most stations which serves 270 stations, first place is New
York City Subway which serves 422 stations in the United States.
Overall then it's
congratulations to London Underground for winning the Train operator of the
year award and I'm now looking forward seeing more improvements made to the
system.
It doesn't seem to
matter how much the fares rise, the passenger usage still goes up.
You can follow me on Twitter, Tumblr, Pinterest and Google Plus which is @CLondoner92
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Selective Door Operation London Underground S7... by clondoner92
London Underground Piccadilly Line train northbound at King's Cross St Pancras station
London Underground Piccadilly Line train... by clondoner92
London Underground westbound Piccadilly Line at Covent Garden Station
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London Underground Bakerloo Line trains at Piccadilly Circus October 2015
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London Underground trains at Mile End Station
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